Interesting post a coupla days ago from David Weinberger on the poor information and comunication flow during the recent Eyjafjallajokull volcano eruption.
Was it because it wasn't an "emergency" per se, such as the unfortunate journalist who found himself stuck in Paris? Or is it simply revealing the degree to which organisations aren't particularly competent at using information technologies?
In all the examples I can think of (Katrina, London bombings, Mumbai etc) it was the work of the few that galvanised the many.
I'd like to see the budgets for the organisations Weinberger refers to - I bet they've spent quite tidy sums in recent years on social media "experts" and other technology implementation. Yet they've clearly learned little.
Update 24 April 2010:
Slideshare presso on those airlines who did use social media during the period.